OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
228 ratings and 102 comments received in the last 90 days.
06 November 2024
Bad experience when the car became available. Salesman was too pushy with his communication, something that I will not put up with. My feelings were given direct and the salesman apologised, which I accepted.
03 November 2024
Very straightforward.
30 October 2024
The sales lead that I dealt with was fantastic. Adam Jarrett delivered clear communication and efficient service whilst managing a complex process. I was very impressed by him.
18 October 2024
The buying process happened earlier than we expected, meaning we were less organised than we should've been, but Sean Harley at Arnold Clark was exceptionally helpful in sorting everything out.
15 October 2024
Brilliant service from walking through the door to leaving in the new car a few months later. Communication was great and nothing was too much trouble. I know I could get in touch with any issue and I'd get a speedy response to solve the issue.
09 October 2024
Everyone was, and is, extremely helpful and professional, nothing is ever a problem. I consider the staff to be excellent, a credit to both BMW and Arnold Clark.
09 October 2024
All staff are customer orientated from the reception staff and product geniuses to the sales manager. All wanted to please and be informative to you as a returning customer.
03 October 2024
My wife and myself were well looked after by all the Staff in the showroom. Special mention to Adam Jarret our sales consultant who took the time and patience to help us purchase our new car.
02 October 2024
AC Kirkcaldy have never let us down
13 November 2024
Efficiency And great service
12 November 2024
Was kept well informed regarding my car with regular updates.
12 November 2024
Very Good
11 November 2024
Smooth
10 November 2024
Service carried out as planned, reception staff excellent service rep excellent
07 November 2024
all well organised
07 November 2024
The work was carried out on time and all interactions were friendly and efficient
06 November 2024
Knowledgeable staff. Work carried out quickly, with no disruption to my daily routine.
06 November 2024
I would like to thank the Agent we spoke to at BMW Customer Service and Service Receptionist Roza at A Clark, Kirkcaldy, for, bringing it all together and making the customer experience as, easy as possible.
06 November 2024
I've had issues with this dealership before and therefore I'm likely to be on the guarded side of what to expect and to be honest the service staff did not fail to live up to that expectation - the service overall for me was not that great.
12 November 2024
David Corstorphine, sales consultant was excellent. Really approachable, professional and knowledgeable. David was able to answer all questions in a pleasant, understanding manner and went out of his way to make things go smoothly.