OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
113 ratings and 69 comments received in the last 90 days.
24 June 2025
Received a first class experience from knowledgeable staff, purchasing and handover was hassle free.
05 June 2025
Sales staff very professional and courteous
02 June 2025
A very pleasant experience throughout. ALL members of staff were very courteous and helpful. My impression was that they worked in a pleasant and happy environment, and this impacted on the customer.
20 May 2025
I could not have asked for a better service from the branch in Kirkcaldy and I am extremely pleased with my new car.
14 May 2025
Friendly staff, kept up to date with delivery dates and was able to amend delivery to a suitable time for me
10 May 2025
The purchase of the vehicle was seamless.the guys in Branch did everything.. Nothing too much bother. They made delivery/ pick up of vehicle so exiting... car covered with silk blanket & huge red bow..& videoing the BIG reveal ?? So Memorable.
30 July 2025
Couldn't programme replacement spare fob
28 July 2025
As above.
28 July 2025
Charlie at Arnold Clark Kirkcaldy could not have help more and kept me updated throughout.
26 July 2025
Dirt/oil finger print marks on every seat, centre console arm rest and right drivers side arm rest. Cream leather. I had to apply leather cleaner when the car arrived home. Disappointing as normally great service. 18 yrs of using this dealership.
26 July 2025
Professional,polite and made to feel comfortable.
26 July 2025
Excellent customer services
25 July 2025
I've never had any problems with any cars from Arnold Clark.
24 July 2025
Staff are friendly and I was welcomed at the reception desk with the offer of tea/coffee, felt like I'd been a customer for years
23 July 2025
Great BMW garage.
22 July 2025
Staff were pleasant and professional. Work was carried out timely and car was returned beautifully clean.
29 July 2025
All staff were professional, helpful and considerate and Ewan Dinning was a good person to do business with. He listened to any queries or concerns we had and explained everything to us.