OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
197 ratings and 111 comments received in the last 90 days.
02 June 2025
A very pleasant experience throughout. ALL members of staff were very courteous and helpful. My impression was that they worked in a pleasant and happy environment, and this impacted on the customer.
20 May 2025
I could not have asked for a better service from the branch in Kirkcaldy and I am extremely pleased with my new car.
14 May 2025
Friendly staff, kept up to date with delivery dates and was able to amend delivery to a suitable time for me
10 May 2025
The purchase of the vehicle was seamless.the guys in Branch did everything.. Nothing too much bother. They made delivery/ pick up of vehicle so exiting... car covered with silk blanket & huge red bow..& videoing the BIG reveal ?? So Memorable.
04 May 2025
This is the second car we have leased and the service hasn't changed its still great
30 April 2025
Everything was perfect and the car features were explained very well.
30 April 2025
I was ecstatic and so was my fiancé. We were taking into a little show room and the car was covered and had a bow on it. David gave us tips on how best to record it and that was the icing on the cake after everything else he done to make it perfect.
29 April 2025
Good customer service. Staff very friendly, knowledgeable and helpful throughout the sale and delivery of the car.
28 April 2025
David Corstophine was extremely pleasant, helpful and not at all pushy. He was also very patient when we got delayed by half an hour on our way to collect the new car. The 'Genius', Cougar is truly exceptional. Knowledgeable, helpful and so friendly.
05 June 2025
Again very helpful and informative
05 June 2025
My car was fixed
05 June 2025
all aspects of visit handled competently, professionally and curteously.
04 June 2025
Can't fault it.
02 June 2025
Was fine, staff were very helpful.
02 June 2025
Excellent experience, especially with the reception staff who were all exceptional
02 June 2025
I was kept informed from notification, throughout the booking process, during the service and on completion. The receipt staff and service staff are friendly, professional and very helpful, they are all great ambassadors for the BMW brand.
01 June 2025
Door to door service no standing waiting for buses
28 May 2025
The service was undertaken promptly and I was kept informed.
28 May 2025
Very happy with service.
05 June 2025
Sales staff very professional and courteous